NO SHOW & CANCELLATION Policy

DUE TO COVID-19 RELATED CHANGES IN OUR SCHEDULE, WE ARE ENACTING $75 NO SHOW FEE EFFECTIVELY IMMEDIATELY !!!  WE ARE UNABLE TO SCHEDULE OUR REGULAR NUMBER OF PATIENTS; THEREFORE, IT IS IMPORTANT PATIENTS EITHER SHOW FOR THEIR CONFIRMED APPOINTMENT OR CANCEL 48 HOURS IN ADVANCE.

We understand emergencies happen and these policies are not in place to penalize anyone unable to come in for their appointment due to an actual emergency (medical or family).  Please call the office and make us aware you will not be coming.

We try to accommodate late patients as best as we can without penalizing other patients waiting to be seen during their scheduled time slots.

Description “No Show” shall mean any patient who fails to arrive for a scheduled appointment without notifying our office.

“Same Day Cancellation”  shall mean any patient who cancels an appointment less than 24 hours before their scheduled appointment.  

“Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.

Our goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.

A patient is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This  policy can and will be provided in writing to patients at their request. 

All patients are called 2-5 days prior to their appointment to confirm appointments.  Unconfirmed appointments are subject to cancellation by the office.

• Appointment must be cancelled at least 48 hours prior to the scheduled appointment time. 

• In the event a patient arrives late as defined by “late arrival” to their appointment, and cannot be seen by the provider on the same day, they will be rescheduled for a future clinic visit, if available. If appointments are not yet available for their provider, a reminder will be placed for the patient to call to make a future appointment once the schedule opens. 

• After one (1) “no show”, patient will be allowed to reschedule as long as the no show fee is paid first.

• After two (2) “no shows or same-day cancellations,” patient will be asked to call after 9AM on the day they wish to be examined and, if a slot is available, the office will gladly accommodate the patient same-day.

• In the event a patient has incurred three (3) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to dismissal from the practice.  The patient’s chart is reviewed and dismissals are determined by a physician only, no exceptions, in accordance with Cooper River Eye Associates’ practice guidelines.